Guarantees

Please select the relevant guarantee below.

Domestic Solid Timber Flooring 5 Year Guarantee

This guarantee is provided by Swinard Wooden Floors Limited and applies for a period of 5 (five) years from the completion date. This guarantee is not transferable. It applies to the Construction Company (if applicable), plus the first owner of the floor. Guarantees will be issued on request once payment has been made in full and must be signed and dated by Swinard Wooden Floors.

A.  What our guarantee covers.
Subject to paragraphs C and D below, we guarantee:

  1. Our workmanship, so that you will receive a quality solid timber floor finished to a high standard of workmanship, which will perform for at least 5 years from the completion date.
  2. The installation system used, including the processes and fixing materials.
  3. All products are covered under the Consumer Guarantees Act.

B.  What we will do in the event of a claim under this guarantee.
Should the floor behave in any way significantly different to what is expected, (e.g. significant gaps or bulges appearing, timber lifting, polyurethane delaminating, etc.) then we will take all practical steps to determine why it is doing this. Should the problem relate in any way to fault on our part in the preparation of the timber, laying or sanding and coating, then we will take all steps possible to repair or replace the floor to your satisfaction.

C.  What our guarantee does not cover.  
Your new wooden floor is a living product, with shrinkage and expansion being a natural phenomenon of timber - it should respond to normal everyday changes in moisture content. Some movement is to be expected, with more in some seasons than others. This can be minimised by keeping the surrounding environment relatively stable.

Our guarantee does not cover damage or changes to the floor in the following situations:

  1. Irregularities or movement in the subfloor. This guarantee does not apply where the concrete subfloor has not been ground and sealed by us (where necessary), or where timber products not recommended by us have been used.
  2. Damage due to improper cleaning.
  3. Damage due to inadequate protection against dirt.
  4. Damage due to intense point loading pressure (e.g. stiletto heels and unprotected furniture feet).
  5. Abnormal use or damage from dragging furniture, burning, dropping of sharp objects or other such accidents, indelible staining such as ink, dye, tar, waxes etc.
  6. Marks left by the use of rubber mats or rubber protectors; wear from abrasive matting.
  7. Damage due to exposure to excessive sunlight, temperature, moisture or humidity.

D.  Your responsibilities
It is your responsibility to follow our cleaning, maintenance and heating instruction. Please also see our subfloor preparation, controlling your environment, cleaning and heating instructions, as well as timber floor expectations and how to avoid problems occurring. Your guarantee will not be valid where these directions have not been followed.

 

Domestic Prefinished Engineered Timber Flooring 5 Year Guarantee

This guarantee is provided by Swinard Wooden Floors Limited and applies for a period of 5 (five) years from the completion date. This guarantee is not transferable. It applies to the Construction Company (if applicable), plus the first owner of the floor. Guarantees will be issued on request once payment has been made in full and must be signed and dated by Swinard Wooden Floors.

A.  What our guarantee covers.
Subject to paragraphs C and D below, we guarantee:

  1. Our workmanship, so that you will receive a quality prefinished engineered timber floor finished to a high standard of workmanship, which will perform for at least 5 years from the completion date.
  2. The installation system used, including the processes and fixing materials.
This guarantee applies only to the workmanship of Swinard Wooden Floors Limited. Product Guarantees vary from 5-25 years depending on the brand, but if a special warranty is available on the product you have chosen, a copy of this can be issued on request. All products are covered under the Consumer Guarantees Act.

B.  What we will do in the event of a claim under this guarantee.
Should the floor behave in any way significantly different to what is expected, (e.g. significant gaps or bulges appearing, timber lifting, polyurethane delaminating, etc.) then we will take all practical steps to determine why it is doing this. Should the problem relate in any way to fault on our part in the preparation of the timber or laying, then we will take all steps possible to repair or replace the floor to your satisfaction.

C.  What our guarantee does not cover.  
Your new wooden floor is a living product, with shrinkage and expansion being a natural phenomenon of timber - it should respond to normal everyday changes in moisture content. Some movement is to be expected, with more in some seasons than others. This can be minimised by keeping the surrounding environment relatively stable.

Our guarantee does not cover damage or changes to the floor in the following situations:

  1. Irregularities or movement in the subfloor. This guarantee does not apply where the concrete subfloor has not been ground and sealed by us (where necessary), or where timber products not recommended by us have been used.
  2. Damage due to improper cleaning.
  3. Damage due to inadequate protection against dirt.
  4. Damage due to intense point loading pressure (e.g. stiletto heels and unprotected furniture feet).
  5. Abnormal use or damage from dragging furniture, burning, dropping of sharp objects or other such accidents, indelible staining such as ink, dye, tar, waxes etc.
  6. Marks left by the use of rubber mats or rubber protectors; wear from abrasive matting.
  7. Damage due to exposure to excessive sunlight, temperature, moisture or humidity.

D.  Your responsibilities
It is your responsibility to follow our cleaning, maintenance and heating instruction. Please also see our subfloor preparation, controlling your environment, cleaning and heating instructions, as well as timber floor expectations and how to avoid problems occurring. Your guarantee will not be valid where these directions have not been followed.

 

Domestic Laminate Timber Flooring 5 Year Guarantee

This guarantee is provided by Swinard Wooden Floors Limited and applies for a period of 5 (five) years from the completion date. This guarantee is not transferable. It applies to the Construction Company (if applicable), plus the first owner of the floor. Guarantees will be issued on request once payment has been made in full and must be signed and dated by Swinard Wooden Floors.

A.  What our guarantee covers.
Subject to paragraphs C and D below, we guarantee:

  1. Our workmanship, so that you will receive a quality laminate timber floor finished to a high standard of workmanship, which will perform for at least 5 years from the completion date.
  2. The installation system used, including the processes and fixing materials.
This guarantee applies only to the workmanship of Swinard Wooden Floors Limited. Product Guarantees vary from 5-25 years depending on the brand, but if a special warranty is available on the product you have chosen, a copy of this can be issued on request. All products are covered under the Consumer Guarantees Act.

B.  What we will do in the event of a claim under this guarantee.
Should the floor behave in any way significantly different to what is expected, (e.g. significant gaps or bulges appearing, timber lifting, polyurethane delaminating, etc.) then we will take all practical steps to determine why it is doing this. Should the problem relate in any way to fault on our part in the preparation of the timber or laying, then we will take all steps possible to repair or replace the floor to your satisfaction.

C.  What our guarantee does not cover.
Your new wooden floor is a living product, with shrinkage and expansion being a natural phenomenon of timber – it should respond to normal everyday changes in moisture content. Some movement is to be expected, with more in some seasons than others. This can be minimised by keeping the surrounding environment relatively stable.

Our guarantee does not cover damage or changes to the floor in the following situations:

  1. Irregularities or movement in the subfloor. This guarantee does not apply where the concrete subfloor has not been ground and sealed by us (where necessary), or where timber products not recommended by us have been used.
  2. Damage due to improper cleaning.
  3. Damage due to inadequate protection against dirt.
  4. Damage due to intense point loading pressure (e.g. stiletto heels and unprotected furniture feet).
  5. Abnormal use or damage from dragging furniture, burning, dropping of sharp objects or other such accidents, indelible staining such as ink, dye, tar, waxes etc.
  6. Marks left by the use of rubber mats or rubber protectors; wear from abrasive matting.
  7. Damage due to exposure to excessive sunlight, temperature, moisture or humidity.

D.  Your responsibilities
It is your responsibility to follow our cleaning, maintenance and heating instruction. Please also see our subfloor preparation, controlling your environment, cleaning and heating instructions, as well as timber floor expectations and how to avoid problems occurring. Your guarantee will not be valid where these directions have not been followed.

 

Domestic Installation of Timber Flooring 5 Year Guarantee

This guarantee is provided by Swinard Wooden Floors Limited and applies for a period of 5 (five) years from the completion date. This guarantee is not transferable. It applies to the Construction Company (if applicable), plus the first owner of the floor. Guarantees will be issued on request once payment has been made in full and must be signed and dated by Swinard Wooden Floors.

A.  What our guarantee covers.
Subject to paragraphs C and D below, we guarantee:

  1. Our workmanship, so that you will receive a professionally installed timber floor by trained craftsmen finished to a high standard of workmanship, which will perform for at least 5 years from the completion date.
  2. That the installation system used is suitable for the timber supplied by others, including the processes and fixing materials.

This guarantee applies only to the workmanship of Swinard Wooden Floors Limited. Product Guarantees vary from 5-25 years depending on the brand, but if a special warranty is available on any of the products we have used, a copy of this can be issued on request. All products are covered under the Consumer Guarantees Act. Swinard Wooden Floors cannot guarantee timber supplied by others.

B.  What we will do in the event of a claim under this guarantee.
Should the floor behave in any way significantly different to what is expected, (e.g. significant gaps or bulges appearing, timber lifting, polyurethane delaminating, etc.) then we will take all practical steps to determine why it is doing this. Should the problem relate in any way to fault on our part in the preparation of the subfloor or laying, then we will take all steps possible to repair or replace the floor to your satisfaction.

C.  What our guarantee does not cover.
Your new wooden floor is a living product, with shrinkage and expansion being a natural phenomenon of timber – it should respond to normal everyday changes in moisture content. Some movement is to be expected, with more in some seasons than others. This can be minimised by keeping the surrounding environment relatively stable.

Our guarantee does not cover damage or changes to the floor in the following situations:

  1. Irregularities or movement in the subfloor. This guarantee does not apply where the concrete subfloor has not been ground and sealed by us (where necessary), or where timber products not recommended by us have been used.
  2. Damage due to improper cleaning.
  3. Damage due to inadequate protection against dirt.
  4. Damage due to intense point loading pressure (e.g. stiletto heels and unprotected furniture feet).
  5. Abnormal use or damage from dragging furniture, burning, dropping of sharp objects or other such accidents, indelible staining such as ink, dye, tar, waxes etc.
  6. Marks left by the use of rubber mats or rubber protectors; wear from abrasive matting.
  7. Damage due to exposure to excessive sunlight, temperature, moisture or humidity.

D. Your responsibilities
It is your responsibility to follow our cleaning, maintenance and heating instruction. Please also see our subfloor preparation, controlling your environment, cleaning and heating instructions, as well as timber floor expectations and how to avoid problems occurring. Your guarantee will not be valid where these directions have not been followed.

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©Swinard Wooden Floors Limited, PO Box 7134, Christchurch 8240     T 03 329 9669     F 03 329 9660     M 027 432 4946