Installation and Site Requirements

Timber Storagetimber_storage
Any timber being stored on site prior to installation must be stored in conditions similar to those in which it is to be laid. This allows for acclimatisation. It cannot be exposed to moisture or direct sun. It should be stored at a minimum of 200mm above a concrete surface or ground with a moisture barrier in between. It will also need regular supports to ensure the boards remain straight.

Please select the category below that is relevant to you.

New Properties

Please ensure that the Owner and/or Site Manager are aware of and follow these requirements.

Before installation
We require the building to be fully enclosed and all “wet” trades to have finished. We prefer to install the floor after all building work and painting is completed, except for the final coat of paint on walls, and prior to any carpet laying. We cannot be held accountable for any accidental damage to finished paint work. Two separate 20 amp power plug points will be needed for installation.

Skirting and toespaces must be left off until the floor is completed. On completion of the floor, installation of these is to be carried out by the builder or joiner, unless specifically arranged with Swinard Wooden Floors.

Any heating or air-conditioning systems should be operational. However, heating systems must be turned off 48 hours prior to installation and must remain completely turned off for a minimum of 7 days after the job is completed. See Underfloor Heating Instructions for operation thereafter.

Any levelling work must be done after the floor has been ground and sealed with a vapour barrier system, by us. The vbs primer is applied before levelling to ensure a strong bond between the vapour barrier and the levelling compound. Please note that levelling compound, applied underneath the vapour barrier, may be weakened by the presence of trapped moisture in the concrete slab. Levelling of floors must be done by a qualified floor preparation specialist, in conjunction with ourselves.

Areas where flooring is being laid need to be clean, clear of all materials and other subcontractors, until the job is fully completed (exceptions to this may be made by prior arrangement). Site conditions are extremely important to ensure a high standard of installation. These include temperature, humidity, dampness and dust. New concrete slabs must ideally be cured for four months after the building is closed in, however if a vapour barrier system is used, this time period can be reduced. Any silicone or silicone based product which comes into contact with the floor will cause an adverse reaction with the polyurethane. Please be aware that silicone is used by (and therefore can be found on the footwear of) plumbers, glaziers, kitchen installers, etc. Swinard Wooden Floors reserves the right to delay commencement or completion of a floor if conditions are unsuitable.

After installation
For a prefinished floor, the process is completed and you are able to walk on your floor straight away.

With a solid timber floor, it is only once the floor has been installed that the finishing process begins. A water-borne polyurethane finish takes 7 days to become waterproof; it is touch dry after 24 hours, 90% cured after 7 days, but takes a full 14 days to completely cure/harden. The floor must not be covered for a minimum of 7 days to allow this drying/curing process to take place. No one may walk on the floor between applications, (even if you think it is dry) as this can cause marks and footprints which will only become visible several months later. Do not spray any insecticides, air fresheners or any other aerosol sprays in the area. Once the final coat has been applied, please ensure all windows and doors are closed and that the area remains undisturbed for a minimum of 18 hours, with no one walking on the floor for 48 hours. At this point extreme care should still be taken - we do not suggest that you move back into the area until it is cured.  The floor must not get wet for a minimum of 7 days, but you can clean it from this point on.  An oiled floor takes 3 days to cure, at an average room temperature of 18°C and 6 days, if the tmperature is only 10°C.

Once your prefinished or solid timber floor has been finished, its care then becomes your responsibility. If other subcontractors are still on site we advise that, after the 7 day curing period, it is covered with cardboard, flat side down, until all building work is completed - do not affix this with tape, as it may damage the polyurethane/oil when removed. Please avoid dragging furniture and heavy items at all times. To protect the floor from furniture scratches, we suggest attaching protective pads to the base of all furniture. A wide range of felt protective pads are available from hardware stores (we have found Bunnings to have the best selection). To clean, we recommend using a specialised mop and cleaning kit (details of which we send to you on completion). For polyurethane finishes you can alternatively use a microfibre mop with a spray bottle of water. Please see Cleaning and Maintenance for full instructions. Should your flooring be finished in oil, it is important that the correct proceedures for its care and maintenance are followed.

Dusting of the premises afterwards is your responsibility, unless quoted.

Please advise us of any specific requirements or expectations that you may have. These may include the time-frame, hours of work, security, sheen level, etc. We will endeavour to make your new wooden floor installation as convenient as possible.

Just remember, wood is a natural product and some colour change is expected over time, this is noticeable when moving rugs, for example.  Repairs to existing floors will be more obvious if the entire floor is not sanded and re-finished.

We look forward to creating a beautiful floor.

Established Properties

Please ensure that the Owner and/or Site Manager are aware of and follow these requirements.

Floor preparation is generally required and is specific to each floor. This could range from cleaning only, to sanding/grinding or levelling. Provision for your specific requirements will be included in your quotation, with the exception of any unforeseen work under existing floor coverings, e.g. dry rot, an uneven surface or faulty concrete. Two separate 20 amp power plug points will be required for installation.

Removal of skirting is usually necessary before installation and will generally be refitted or, if necessary, replaced once the floor is completed. Alternatively, a bead can be fitted against the skirting. This can either be painted to the colour of the skirting or matched to the wood of the floor. Unless previously discussed and quoted, we presume this work will be carried out by others. Removal of any carpet squares is also necessary and they will need to be re-fitted by a professional carpet installer afterwards.  Please also be aware that you may need to have your doors trimmed to fit afterwards.  Should you wish, we can arrange this for you. 

Whilst every effort will be made to minimise disruption during installation, there is inevitably some inconvenience. This may mean kitchen, laundry or toilet areas are out of service for a few days. In some instances, it may be prudent to vacate the premises during part of the installation; we will discuss this with you.

Please advise us of any specific requirements or expectations that you may have. These may include the time-frame, hours of work, security, sheen level, etc. We will endeavour to make your new wooden floor installation as convenient as possible.

When, in your renovation process, should your flooring be done?
Ideally coating your floor should be done before the installation of new carpets, as new carpet fibres become airborne and could mar your finish. Whilst painting of the walls and skirting boards should be done prior to installation, it is strongly recommended that the final coat be applied afterwards - we cannot be held responsible for any marks on top coats of paint. Site conditions are extremely important to ensure a high standard of finish. These include temperature, humidity, dampness and dust. Any silicone or silicone based product which comes into contact with the floor will cause an adverse reaction with the polyurethane. Please be aware that silicone is used by (and therefore can be found on the footwear of) plumbers, glaziers, kitchen installers, etc. Swinard Wooden Floors reserves the right to delay commencement or completion of a floor if conditions are unsuitable.

How to prepare
Please ensure that you disconnect and remove all furniture and electrical appliances, such as fridges, freezers, washing machines, clothes-dryers, gas and electric stoves, televisions, computers and the like. Should it be necessary for Swinard Wooden Floors to handle your household items, all care will be taken. However we cannot be held liable for any damage, breakage or loss incurred while moving the client’s property. Swinard Wooden Floors reserves the right to charge for this service, if it considers that to be fair and reasonable in the circumstances. Toilet pans need to be removed before installation; this will generally be carried out by Swinard Wooden Floors Ltd. The reinstallation of all appliances, furnishings and toilet pans is then your responsibility.

Heating systems must be turned off 48 hours prior to installation and must remain completely turned off for a minimum of 7 days after the job is completed. See Underfloor Heating Instructions on our website, for operation thereafter. All gas pilot lights, including those in hot water cylinders, should be turned off.

There will be dust and polyurethane fumes during the finishing of solid timber floors, depending on the finish used. We suggest closing off areas to prevent dust drifting, and the removal of indoor plants, pets and foods that may be affected by fumes - please note food in fridges can also be affected.

Areas where flooring is being laid need to be clean, clear of all materials and other subcontractors, until the job is fully completed (exceptions to this may be made by prior arrangement).

What happens after installation?
For a prefinished floor, the process is completed and you are able to walk on your floor straight away.

With a solid timber floor, it is only once the floor has been installed that the finishing process begins. A water-borne polyurethane finish takes 7 days to become waterproof; it is touch dry after 24 hours, 90% cured after 7 days, but takes a full 14 days to completely cure/harden. The floor must not be covered for a minimum of 7 days to allow this drying/curing process to take place. No one may walk on the floor between applications, (even if you think it is dry) as this can cause marks and footprints which will only become visible several months later. Do not spray any insecticides, air fresheners or any other aerosol sprays in the area. Once the final coat has been applied, please ensure all windows and doors are closed and that the area remains undisturbed for a minimum of 18 hours, with no one walking on the floor for 48 hours. At this point extreme care should still be taken - we do not suggest that you move back into the area until it is cured. The floor must not get wet for a minimum of 7 days, but you can clean it from this point on. An oiled floor takes 3 days to cure, at an average room temperature of 18°C and 6 days, if the temperature is only 10°C.

Once your prefinished or solid timber floor has been finished, its care then becomes your responsibility. If other subcontractors are still on site we advise that, after the 7 day curing period, it is covered with cardboard, flat side down, until all building work is completed - do not affix this with tape, as it may damage the polyurethane/oil when removed. Please avoid dragging furniture and heavy items at all times. To protect the floor from furniture scratches, we suggest attaching protective pads to the base of all furniture. A wide range of felt protective pads are available from hardware stores (we have found Bunnings to have the best selection). To clean, we recommend using a specialised mop and cleaning kit (details of which we send to you on completion). For polyurethane finishes you can alternatively use a microfibre mop with a spray bottle of water. Please see Cleaning and Maintenance for full instructions. Should your flooring be finished in oil, it is important that the correct proceedures for its care and maintenance are followed.

Dusting of the premises afterwards is your responsibility, unless quoted.

Please advise us of any specific requirements or expectations that you may have. These may include the time-frame, hours of work, security, sheen level, etc. We will endeavour to make your new wooden floor installation as convenient as possible.

Just remember, wood is a natural product and some colour change is expected over time, this is noticeable when moving rugs, for example.  Repairs/extensions to existing floors will be more obvious if the entire floor is not sanded and re-finished.

We look forward to creating a beautiful floor.

Repairs, Sanding and Recoating of Wooden Flooring Finished with Polyurethane

What to expect
There will be considerable dust during the finishing of your solid timber floors. We will make every effort to minimise disruption during installation, however there is inevitably some inconvenience. This may mean kitchen, laundry or toilet areas are out of service for a few days. Please advise us of any specific requirements or expectations that you may have. These may include the time-frame, hours of work, security, sheen level, etc. We will endeavour to make your repair/refinishing as convenient as possible. We require two separate 20 amp power plug points to work from.

How to prepare
We suggest closing off areas to prevent dust drifting, and the removal of all precious and sensitive items from the surrounding areas. Pets, such as goldfish and birds, must be removed. Indoor plants and foods will also be affected – this includes food in fridges. Please ensure that you disconnect and remove all furniture and electrical appliances, such as fridges, freezers, washing machines, clothes-dryers, gas and electric stoves, televisions, computers and the like. It is advisable to remove curtains and empty cupboards, to prevent any damage occuring. Carpets may also need to be removed – for example if we are working around a fixed carpet square, it will need to be removed and re-fitted by a professional carpet installer. The removal of skirting boards is also recommended and should be discussed at the time of quoting.

Should it be necessary for Swinard Wooden Floors (or any of our appointed subcontractors) to handle your household items, all care will be taken. However we cannot be held liable for any damage, breakage or loss incurred while moving the client’s property. The price quoted does not include masking off areas (unless quoted), covering items or the removal of appliances and furniture. Swinard Wooden Floors reserves the right to charge for this service, if it considers that to be fair and reasonable in the circumstances. Should a toilet pan need to be removed, this will generally be carried out by Swinard Wooden Floors Ltd. The reinstallation of all appliances, furnishings and toilet pans is then your responsibility. In some instances, it may be prudent to vacate the premises during part of this work- if this is required, we will discuss this with you.

Heating systems must be turned off 48 hours prior to us arriving and must remain completely turned off for a minimum of 7 days after the job is completed. See Underfloor Heating Instructions on our website, for operation thereafter.  All gas pilot lights, including those in hot water cylinders, should be turned off.

If we are recoating your floor only (no sanding involved), please clean your floor with a mixture of methylated spirits and hot water prior to us arriving (1 capful of meths to 750ml of water applied by using a spray bottle). Should you be unsure of what product your floor is currently finished with, we will do our utmost to determine what was previously used and use appropriate products. However, we cannot be held responsible if there is a reaction between the old product and the new (we would like to point out that this is rarely a problem).

When, in your renovation process, should your flooring be done?
Ideally coating your floor should be done before the installation of new carpets, as new carpet fibres become airborne and could mar your finish. Whilst painting of the walls and skirting boards should be done prior to installation, it is strongly recommended that the final coat be applied afterwards - we cannot be held responsible for any marks on top coats of paint. Site conditions are extremely important to ensure a high standard of finish. These include temperature, humidity, dampness and dust. Any silicone or silicone based product which comes into contact with the floor will cause an adverse reaction with the polyurethane. Please be aware that silicone is used by (and therefore can be found on the footwear of) plumbers, glaziers, kitchen installers, etc. Swinard Wooden Floors reserves the right to delay commencement or completion of a floor if conditions are unsuitable.

What happens after we leave?
For a prefinished floor, the process is completed and you are able to walk on your floor straight away.

With a solid timber floor, it is only once the floor has been installed that the finishing process begins. A water-borne polyurethane finish takes 7 days to become waterproof; it is touch dry after 24 hours, 90% cured after 7 days, but takes a full 14 days to completely cure. The floor must not be covered for a minimum of 7 days to allow this drying/curing process to take place. No one may walk on the floor between applications, (even if you think it is dry) as this can cause marks and footprints which will only become visible several months later. Do not spray any insecticides, air fresheners or any other aerosol sprays in the area. Once the final coat has been applied, please ensure all windows and doors are closed and that the area remains undisturbed for a minimum of 18 hours, with no one walking on the floor for 48 hours. At this point extreme care should still be taken - we do not suggest that you move back into the area until it is cured. The floor must not get wet for a minimum of 7 days, but you can clean it from this point on. An oiled floor takes 3 days to cure, at an average room temperature of 18°C and 6 days, if the temperature is only 10°C.

Once your prefinished or solid timber floor has been finished, its care then becomes your responsibility. If other subcontractors are still on site we advise that, after the 7 day curing period, it is covered with cardboard, flat side down, until all building work is completed - do not affix this with tape, as it may damage the polyurethane/oil when removed. Please avoid dragging furniture and heavy items at all times. To protect the floor from furniture scratches, we suggest attaching protective pads to the base of all furniture. A wide range of felt protective pads are available from hardware stores (we have found Bunnings to have the best selection). To clean, we recommend using a specialised mop and cleaning kit (details of which we send to you on completion). For polyurethane finishes you can alternatively use a microfibre mop with a spray bottle of water. Please see Cleaning and Maintenance instructions. for full instructions. Should your flooring be finished in oil, it is important that the correct proceedures for its care and maintenance are followed.

Dusting of the premises afterwards is your responsibility, unless quoted.

Please advise us of any specific requirements or expectations that you may have. These may include the time-frame, hours of work, security, sheen level, etc. We will endeavour to make your new wooden floor installation as convenient as possible.

Just remember, wood is a natural product and some colour change is expected over time, this is noticeable when moving rugs, for example.  Repairs to existing floors will be more obvious if the entire floor is not sanded and re-finished.

We look forward to creating a beautiful floor.

In summary
Areas where flooring is being repaired and/or recoated need to be clean, clear of all materials and other subcontractors, until the job is fully completed and cured (exceptions to this may be made by prior arrangement).

Just remember, wood is a natural product and some colour change is expected over time, this is noticeable when moving rugs, for example. Repairs to existing floors will be more obvious if the entire floor is not sanded and re-finished.

We look forward to creating a beautiful floor.

end faq

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©Swinard Wooden Floors Limited, PO Box 7134, Christchurch 8240     T 03 329 9669     F 03 329 9660     M 027 432 4946