Having been in business for over 30 years, Swinard Wooden Floors has a reputation as a reliable and trusted company. A two-year guarantee is available on all our workmanship. The products we use are all of the highest quality and come with their own guarantees.
Please select the relevant guarantee below.
This guarantee is provided by Swinard Wooden Floors Limited and applies for a period of 2 (two) years from the completion date. Individualised, signed guarantees will be sent on request.
This guarantee is not transferable. It applies to the Construction Company (if applicable), plus the first owner of the floor.
A. What our guarantee covers.
Subject to paragraphs C and D below, we guarantee:
1. Our workmanship, so that you will receive a quality solid timber floor finished to a high standard of workmanship, which will perform for at least 2 years from the completion date.
2. The installation system used, including the processes and fixing materials.
B. What we will do in the event of a claim under this guarantee.
Should the floor behave in any way significantly different to what is expected, (e.g. significant gaps or cupping appearing, timber lifting, polyurethane delaminating, etc.) then we will take all practical steps to determine why it is doing this. Should the problem relate, in any way, to fault on our part in the preparation of the timber, laying or sanding and coating, then we will take all steps possible to repair or replace the floor to your satisfaction.
C. What our guarantee does not cover.
Your new wooden floor is a “living” product, with shrinkage and expansion being a natural phenomenon — it should respond to normal everyday changes in moisture content. Some movement is to be expected, particularly with seasonal variations. This can be minimised by keeping the surrounding environment relatively stable.
Our guarantee does not cover damage or changes to the floor in the following situations:
1. General wear and tear, fire or flood.
2. Irregularities or movement in the subfloor, including earthquakes.
3. This guarantee does not apply where the concrete subfloor has not been ground and sealed by us (where necessary), or where timber products not recommended by us have been used.
4. If modifications or alterations have been made to the floor by others.
5. Damage due to lack of maintenance, improper cleaning and/or inadequate protection against dirt.
6. Damage due to intense point loading pressure (e.g. stiletto heels and unprotected furniture feet).
7. Abnormal use or damage from dragging furniture, burning, dropping of sharp objects or other such accidents, indelible staining such as ink, dye, tar, waxes etc. and scratches from animal claws.
8. Marks left by the use of rubber mats or rubber protectors; wear from abrasive matting.
9. Damage due to exposure to excessive sunlight, temperature, lack of adequate ventilation, water/moisture or humidity.
D. Your responsibilities
It is your responsibility to follow our cleaning, maintenance and heating instructions. Please see The Nature of Wood and Cleaning and Maintenance to avoid problems occurring. Your guarantee is only valid when these directions have been followed. All claims under this guarantee must be made in writing. In no event will our total liability for a claim or claims in respect of this guarantee exceed our quotation price for the floor.
This guarantee is provided by Swinard Wooden Floors Limited and applies for a period of 2 (two) years from the completion date. Individualised, signed guarantees will be sent on request.
This guarantee is not transferable. It applies to the Construction Company (if applicable), plus the first owner of the floor.
A. What our guarantee covers.
Subject to paragraphs C and D below, we guarantee:
1. Our workmanship, so that you will receive a quality prefinished engineered timber floor finished to a high standard of workmanship, which will perform for at least 2 years from the completion date.
2. The installation system used, including the processes and fixing materials.
This guarantee applies to our workmanship. Product Guarantees vary with the brand, a copy of your product guarantee can be issued on request.
B. What we will do in the event of a claim under this guarantee.
Should the floor behave in any way significantly different to what is expected, (e.g. significant gaps or cupping appearing, timber lifting, polyurethane delaminating, etc.) then we will take all practical steps to determine why it is doing this. Should the problem relate, in any way, to fault on our part in the preparation of the timber or laying, then we will take all steps possible to repair or replace the floor to your satisfaction.
C. What our guarantee does not cover.
Your new wooden floor is a “living” product, with shrinkage and expansion being a natural phenomenon —it should respond to normal everyday changes in moisture content. Some movement is to be expected, particularly with seasonal variations. This can be minimised by keeping the surrounding environment relatively stable.
Our guarantee does not cover damage or changes to the floor in the following situations:
1. General wear and tear, fire or flood.
2. Irregularities or movement in the subfloor, including earthquakes.
3. This guarantee does not apply where the concrete subfloor has not been ground and sealed by us (where necessary), or where timber products not recommended by us have been used.
4. If modifications or alterations have been made to the floor by others.
5. Damage due to lack of maintenance, improper cleaning and/or inadequate protection against dirt.
6. Damage due to intense point loading pressure (e.g. stiletto heels and unprotected furniture feet).
7. Abnormal use or damage from dragging furniture, burning, dropping of sharp objects or other such accidents, indelible staining such as ink, dye, tar, waxes etc. and scratches from animal claws.
8. Marks left by the use of rubber mats or rubber protectors; wear from abrasive matting.
9. Damage due to exposure to excessive sunlight, temperature, lack of adequate ventilation, water/moisture or humidity.
D. Your responsibilities
It is your responsibility to follow our cleaning, maintenance and heating instructions. Please see The Nature of Wood and Cleaning and Maintenance instructions to avoid problems occurring. Your guarantee is only valid when these directions have been followed. All claims under this guarantee must be made in writing. In no event will our total liability for a claim or claims in respect of this guarantee exceed our quotation price for the floor.
